ParivahanEye – Employee App

Welcome to the SSTW Employee App (the “App”),  is a mobile application designed for employee transportation management, providing secure pickup and drop-off services through features like trip tracking, driver communication, location updates, and notifications.

This Privacy Policy explains how we collect, use, disclose, and safeguard User information when you use the App, which is powered by TechGenzi Private Limited.

This Policy applies to all users of the App, including employees accessing trip details, tracking cabs, communicating with drivers, updating locations, and managing profiles. By downloading, installing, or using the App, you consent to the practices described in this Policy.

We are committed to protecting user data in compliance with:                                                                                                             

·    Information Technology Act, 2000 (India)

·    Digital Personal Data Protection Act, 2023 (India)

·    Google Play Store policies

This Policy explains how we collect, use, store, share, and protect personal and sensitive information within the App. By using the App, you agree to this Policy.

  Scope

This Policy applies to App users, including employees and covers:

·    Mobile App (Android/iOS) usage

·    Backend systems supporting authentication, trip data, communication, tracking, and workspace features .

Features covered:

·    Login, trip details, cab tracking

·    Messaging and calling

·    Scheduling and profile management

·    Location updates and notifications

This Policy does not cover unsolicited information provided by users or data handled by third parties outside our control.

1. Information We Collect

We collect information to provide, improve, and secure the App’s services. The types of information we collect fall into the following categories:

1.1 Personal Information

This includes data that identifies you as an individual:

• Account Credentials: Username and password provided during login to access the App.

• Profile Details: Full name (e.g., Lokithachand), employee ID (e.g., PDY-099), phone number (e.g., for calling drivers).
  Location Preferences: Current address (e.g., Moolakulam, Puducherry, India), preferred pickup/drop-off locations, and updates to location data, which may require supervisor approval.

1.2 Trip and Usage Data

Information related to your transportation activities:

• Trip Details: Trip ID (e.g., KA05SD9877), route (e.g., Loki route), trip type (e.g., pickup or drop), driver name (e.g., ARUNKUMAR), scheduled time/date (e.g., 20:12 on 2025-09-15), and real-time trip status (e.g., today’s trip or scheduled trips).

• Tracking Data: Real-time location data when you use the “Track Your Cab” button, including GPS coordinates to monitor cab progress.

• Communication Data: Messages sent via the message icon in trip cards, call logs (e.g., outbound calls to drivers), and SOS alerts triggered via the SOS button.

1.3 Notification Data

• Push Notifications: Preferences for alerts (e.g., trip reminders, driver arrivals) and interaction data (e.g., marking notifications as read, navigating to the Read tab).

We do not collect sensitive personal data such as race, religion, health information, or biometric data unless explicitly required for emergency features like SOS (e.g., location during distress).

Note: We minimize data collection to what is necessary. For example, location data is only accessed when you actively use tracking or update features.

 1.4 Device & Usage Data

·    Usage Logs: Actions like “Track Cab,” “Send Message,”.

·    Location Data: Precise GPS for tracking/route management and safety; background tracking only during active trips.

·    Camera Access: Only for QR code scanning; no images/videos are captured, stored, or shared.

Note: We do not collect financial, biometric, health, or special category sensitive data. Users under 18 are not permitted.

2. How We Collect Information

• Directly from You: When you log in, update your profile, change your password, submit location preferences, send messages/calls, or trigger SOS.

• Automatically: Via device sensors (e.g., GPS for location), app analytics (e.g., session duration), and integrated services (e.g., Google Maps for route visualization).

• From Third Parties: Driver details (e.g., name, contact) from our transportation partners; supervisor approvals for location changes from your employer’s system.

3. How We Use Your Information

We use your information to deliver the App’s core features and enhance user experience:

• Service Delivery: To authenticate logins, display trip cards (e.g., today’s and scheduled trips), enable cab tracking, facilitate driver communication (messages/calls), process location updates (with supervisor approval), and send notifications.

• Safety and Security: To handle SOS alerts, verify identity during password changes, and monitor trip compliance.

We do not use your data for automated decision-making that significantly affects you without human oversight.

4. Sharing Your Information

We share information only when necessary and with your implied consent through App usage:

• Service Providers: With TechGenzi Private Limited (our backend provider) for hosting and processing; third-party services like Google for maps and telephony for calls.

• Transportation Partners: Driver details and trip data with cab operators to coordinate pickups/drops.

• Your Employer/Supervisor: Location updates and profile changes for approval.
  Legal and Safety: To authorities in response to lawful requests (e.g., law enforcement for SOS incidents) or to protect rights/safety.

We do not sell your personal data. Sharing is limited to affiliates and partners bound by confidentiality agreements compliant with DPDPA/GDPR.

·    Strong password rules and checks

·    End-to-end encryption for GPS, chats, and all data transfers

·    Location active only during trips

·    Regular audits, code reviews, and penetration testing

·    Fixes applied within 30 days

·    SOS feature for emergency alerts

Despite these efforts, no system is impenetrable. We encourage you to use strong passwords and enable device locks.

Under applicable laws, you have rights regarding your data:

• Access: View your profile details and trip details.

• Correction: Update location or profile via App features.

• Cancellation: Request removal of data (subject to legal holds).

• Settings: Disable location sharing, notifications, or tracking in settings.

Requests via email: customer.connect@techgenzi.com

7. Children’s Privacy

The App is intended for employees aged 18+. We do not knowingly collect data from children under 18. If we discover such data, we delete it promptly. Parents/guardians can contact us for inquiries.

8. Third-Party Links and Services

The App integrates Google Maps for location visualization. Review their privacy policies for details on data handled outside our control.

9. Changes to This Privacy Policy

We may update this Policy to reflect App changes (e.g., new features in V1.19). We’ll notify you via in-App alerts or email, with the new effective date at the top. Continued use constitutes acceptance.

10. Contact Us

For questions, concerns, or rights requests:

TechGenzi Private Limited

·    Email: customer.connect@techgenzi.com

·    Phone: +91 91500 47718

·    Address: 1st Floor, 90, Raja Annamalai Road, Sai Baba Colony, Coimbatore-641011, Tamil Nadu, India

Thank you for trusting SSTW Employee App for your safe and secure commute. We value your privacy as much as your journey.