Last Updated : 19 August 2025
This Privacy Policy describes how TechGenzi Private Limited collects, uses, and discloses your information when you use our mobile application, Biz2Gain.
Our mission is to provide an efficient customer relationship management platform. By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect information to provide, improve, and personalize our CRM services for all users. The information we collect varies based on your use of the app.
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Information You Provide Directly:
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Account Information: When you create an account, you provide personal data, including your name, email address, phone number, and password.
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Profile Data: You may upload images or photos for your user profile.
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CRM-Related Content: You provide and upload data related to leads, including photos, images, and documents. This data is used within the app’s Kanban-style interface.
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Post-Sale Data: You may provide details about sold products and assign employees to track service-related activities.
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Information We Collect from Your Device:
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Location Information: We collect your device’s current location (latitude and longitude) to enable the live tracking of sales personnel and to convert the coordinates into an address for customer visits.
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Device Identifiers: We may collect unique device identifiers to provide our services and for security purposes.
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Information We Collect from Your Native Phone Call Logs:
With your explicit permission, we access call log information from your device’s native phone application. This includes only:
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The phone number
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The type of call (incoming or outgoing)
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The date and time of the call
We do not collect call audio, call recordings, the content of conversations, or SMS messages.
This call log data is used solely to track sales team activity and to generate reports on call history within the Biz2Gain CRM platform.
You may revoke this permission at any time through your device settings.
2. How We Use Your Information
We use the collected information to provide, manage, and improve the Biz2Gain CRM service.
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To Provide and Maintain the Service: To operate our CRM platform, manage leads, track pipelines, and facilitate post-sale services. This includes using your uploaded photos and documents within the Kanban board.
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To Enable Core Functionality: We use your location data to provide live tracking of sales employees and to convert their coordinates into a physical address.
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To Monitor and Report: We use call log data to track the activities of the sales team and to generate comprehensive reports and dashboards on lead details, including call history.
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For User Preferences: We use your data to provide personalized reports and dashboards tailored to your preferences and usage patterns.
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For Analytics and Improvement: We use the data to analyze how the Service is being used, to generate reports and to improve the overall functionality and reliability of our platform.
3. How We Share Your Information
We do not share any of your personal data or lead data with any third parties or with other users of the Service. All user data and lead data is stored and processed for your internal use only.
We may share personal information outside of TechGenzi only if we have a good-faith belief that disclosure is reasonably necessary to:
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Comply with any applicable law, regulation, legal process, or governmental request.
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Enforce our Terms of Service, including investigation of potential violations.
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Detect, prevent, or otherwise address fraud, security, or technical issues.
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Protect against harm to the rights, property, or safety of TechGenzi, our users, or the public as required or permitted by law.
4. Data Security and Retention
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Security: We have implemented strong security features to protect your information. All user data and lead data are stored in an encrypted format. Your account is password-protected, and we use industry-standard measures to protect data stored in our databases. We limit access to your personal information to employees and contractors who need it to perform their jobs.
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Data Retention: We retain your data for as long as your account is active or as needed to provide you with our services. If you close your account, your personal data will generally stop being visible to others within 24 hours. We will retain your closed account information for 30 days before permanent deletion. Some aggregated or depersonalized data may be retained for longer periods for legitimate business or legal purposes.
5. Your Choices and Rights
You have control over your information and privacy settings.
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Profile Information: You can access, update, or correct your profile information at any time through the app’s settings.
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Location Services: You can turn off your device’s location services for the app at any time, but please note that this will affect your ability to use features that rely on live tracking.
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Account Deletion: You can terminate your account at any time.
6. Children’s Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you become aware that your child has provided us with Personal Information, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time without prior notice. We will post the new policy on this page and the updated “Last Updated” date. Your continued use of the Service after any changes indicates your acknowledgment and agreement to be bound by the updated policy.
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